Aria is software for real-estate brokers, a product of Dubai Real Estate Academy ("Aria", "we", "us"). This policy explains what data we collect from the WhatsApp Business account you connect, how we use and protect it, and how you can access or delete it. It is not less protective than, and is intended to be consistent with, Meta's terms and policies for the WhatsApp Business Platform.
Our user is the broker or real-estate business ("you") who signs up and connects their own WhatsApp Business account. We process the data in that account on your behalf and on your instruction. Each user's data is kept in a separate, isolated workspace; one user can never see another's data.
Aria connects through Meta's official WhatsApp Business Platform (Cloud API), which you authorise yourself through Meta's secure sign-up flow. We use only this official integration; we do not use unofficial or third-party WhatsApp clients. Messaging runs over the WhatsApp Business Platform with Meta acting as a processor.
We use your data solely to build and operate your CRM and the assistant features that act on it — organising your conversations, and drafting messages and documents for you. Aria reads your connected account to keep your CRM current; it is read-only and does not send messages to your contacts. We do not repurpose your WhatsApp data for any unrelated use, do not share it with or across other customers, do not sell it, and do not use your client conversations to train third-party AI models.
We process this data on the basis of your explicit consent and instruction, recorded with a timestamp when you connect your account. You are the data controller of your clients' information; Aria/Dubai Real Estate Academy acts as your processor. You are responsible for having a lawful basis to process your own contacts' data and for honouring their rights and opt-outs.
We share the minimum necessary with providers who process data on our behalf under contract:
These are our current sub-processors; we update this list when they change.
Your data lives in your own isolated workspace — a private machine and encrypted storage volume hosted in Singapore. If you access Aria from the UAE or elsewhere, this involves a cross-border transfer, carried out under appropriate contractual safeguards. All access is over HTTPS.
We keep your CRM and connected-account data while your account is active. Note that under the WhatsApp Business Platform (Cloud API), Meta retains message content for a limited window of up to 30 days for delivery purposes. When you disconnect WhatsApp or close your account, we delete the associated data as described below; limited records may be retained only where required for legal, tax or audit obligations.
You can, at any time and at no cost:
Full steps are on our Data Deletion page.
Data is encrypted in transit and at rest, and isolated per user. Privileged credentials are never stored on the machines that run individual users' agents; those machines hold only a scoped token and reach privileged services through a controlled gateway.
This policy is intended to be no less protective than, and not inconsistent with, Meta's terms and the WhatsApp Business Platform policies. Your use of WhatsApp is also governed by WhatsApp's own terms and privacy policy.
We'll post changes here with a new effective date. Questions or data requests: hello@dubairealestateacademy.ae, Dubai Real Estate Academy, Dubai, United Arab Emirates.